New Featured Product

Our Website Hosting service saves you money on servers, email and more. Easy-to-use templates help you create a professional-looking design.
Learn more

The abbreviated version of what our customers are saying about Plexus.

Get the whole story

The best data & voice
choice made easier

Learn about the whole process in non-geek speak from our YouTube Video series.

Plexus Video

iPlex Video

Matrix Video

Save money by bundling the popular services you need to grow your business.
click now

Customer Care

Matrix Portal
iPlex Portal
Web Hosting Portal

Knology. In your city. At your service

What makes Knology unique isn’t just that we offer you superior products. It’s that we take the next step, by delivering them to you trouble free. This is a promise and a responsibility we take seriously. So seriously, we’ve eliminated all reliance on third parties. Your TV, Internet and voice services are provided over an advanced fiber network that we own and manage.

You’ll have peace of mind knowing that we monitor the network 24/7, to ensure full optimization. And in case there is a problem, you’ll have a local Knology office to call on 24/7, with service and installation experts ready to have you up and running in no time. Most providers support their products. At Knology, we think it’s more important to support our customers.

To make sure your Knology experience is a good one, we offer a variety of support options.

Online support
Complete our Online Support Form for general help with business services.

For sales or service-related issues, please call the phone number for your area listed below

Local Offices:

Augusta

3714 Wheeler Road
Augusta, GA 30909
Residential: 706-364-1000
Business: 706-364-2273

Charleston

4506 Dorchester Road
N. Charleston, SC 29405
Residential: 843-225-1000
Business: 843-225-8001

Columbus

6050 Knology Way
Columbus, GA 31909
Residential: 706-221-1000
Business: 706-221-6300

Dothan

2660 Montgomery Hwy
Dothan, AL 36303
Residential: 334-699-3333
Business: 334-699-1111

Greater Valley Area

415 Gilmer Avenue
Lanett, AL 36863
Residential: 706-645-8630
Business: 706-645-8630

Huntsville

2401 10th Street SW
Huntsville, AL 35805
Residential: 256-533-5353
Business: 256-489-8920

Knoxville

10115 Sherrill Boulevard
Knoxville, TN 37932
Residential: 865-357-1000
Business: 865-357-2000

Montgomery

6175 Perimeter Parkway
Montgomery, AL 36116
Residential: 334-356-1000
Business: 334-356-4100

Panama City

235 W. 15th St.
Panama City, FL 32401
Residential: 850-215-1000
Business: 850-215-5444

Pinellas County

3001 Gandy Boulevard North
Pinellas Park, FL 33782
Residential: 866-745-3685
Business: 727-239-0211

Rapid City
Surrounding Hills Area

(Regional Office)
809 Deadwood Avenue
Rapid City, SD 57702
Business: 605-721-2000

Sioux Falls
Surrounding Falls Area

(Regional Office)e
5100 S. Broadband Lane
Sioux Falls, SD 57108
Toll-free: 877-633-4567

Corporate Office:

Knology Inc.

1241 O.G. Skinner Drive
West Point, GA 31833
Phone: 706-645-3000

For Internet specific questions, please refer to our Internet Support Site for answers to most commonly asked questions.

For Matrix or iPlex support, please call the local phone number for your area listed here:

Augusta Area	706-922-8647	Montgomery/Prattville Area	334-356-8647
Charleston Area	843-225-8647	Panama City Area	850-248-8647
Columbus Area	706-221-8647	Pinellas County Area	727-239-0165
Greater Valley Area	706-634-8647	Rapid City/Hills Area	800-470-0526
Huntsville/Madison Area	256-489-3900	Sioux Falls/Falls Area	800-470-0526
Knoxville Area	865-357-8647