Knology At Your Service

Helping you help your customers is critical to your business and ours. That's why customer care is a core part of Knology's business. We believe our quality of service and responsiveness differentiates us from many of our competitors. We have a locally based business office in each of our markets, which we believe improves our responsiveness to customer needs and distinguishes our product in the market. Our customers also enjoy the convenience of a single point of contact for all their communications services. Our network is monitored 24 hours a day, seven days a week to ensure full optimization. Should a problem be encountered, we strive to resolve it prior to the customer being aware of any service interruptions.

To make sure your Knology experience is a positive one, we offer a variety of support options.

For general business and Internet service-related issues, please call the phone number for your area listed below:

Augusta Area  Charleston Area Columbus Area  Huntsville/Madison Area Knoxville Area Montgomery/Prattville Area Panama City Area Pinellas County Area Greater Valley Area

706-364-2273 843-225-8001 706-221-6300 256-489-8920 865-357-2000 334-356-4100 850-215-5444 727-239-0211 334-644-9259

For Internet specific questions, please refer to our Internet Support Site or visit our FAQs section for answers to most commonly asked questions.

For PON and Matrix support, please call the local phone number for your area listed here.

Online support/information form

Complete our Online Support Form for general help with business services.