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Value of Customer Service
Find out what the leaders of other small and mid-sized businesses look for in a communications partner by downloading a white paper we prepared after conducting a recent study on customer service.Download white paper.
The best data & voice
choice made easier
Learn about the whole process in non-geek speak from our YouTube Video series.Plexus Video
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Knology Matrix is a direct-to-desktop, fully managed solution, delivered either by pure fiber or hybrid fiber. It's the ideal choice for businesses that have more important things to think about than their voice system. With Knology Matrix, there's no system equipment to buy and, since Knology owns and maintains our private network, you don't have to worry about expensive system upgrades. Employees simply plug their phones into the existing Ethernet jacks and they're good to go. Managing and tracking calls have never been easier through our user-friendly online portal. Lines may be added, moved and changed quickly and simply.
Knology's network is private and secure. And our technical experts make sure it remains up and running, 24/7, so that you always have the advanced communications services your business depends on.
Knology MatrixSM delivers:
Savings:
There's no upfront system investment or costly software upgrades required, ever.Simplicity:
One provider, one bill and one pure or hybrid-fiber connection handles all your voice and data. You can even keep your same phone numbers.Speed:
Fiber provides high bandwidth and superior performance. You won't have any T-1 capacity issues and everything is software provisioned.Security:
The Knology network is a managed fiber-based solution, which means we protect, manage and monitor it 24/7.
Advanced voice features advance your business:
Knology Matrix delivers a host of elegant voice features such as caller ID, DID, call forwarding, 6-way conference calling, voicemail and unified messaging, along with more advanced services like:
"Meet Me" Conferencing:
Gives you the ability to schedule and manage conference calls for up to 15 participants, through our Web Portal.Hunting:
Allows you to set up your lines so that incoming calls to busy lines will overflow (ring) to another idle member of the defined Hunt Group.Find-me Follow-me:
Program your calls to whatever number you input, so that you'll never miss an important business call again.Automated Attendants:
Pre-recorded answering system that provides callers with automated options, directing their calls to the right extension, eliminating the need for a "live" operator.Web Portal:
Lets you manage your unified communications the way you want.Virtual Office:
Perfect, if you want PBX functionality but are always away or do not have a physical office. You enjoy large-company communications everywhere you go, with no physical connection needed between you and Knology. Calls are managed through your Web Portal.