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Our online Business Services support hours are from 9AM—6PM EST. We strive to respond to all requests for support the same business day they are received. Responses to any email received after 6PM may be sent the next business day.

If you are reporting a service outage or an urgent issue, please contact the Business Customer Care department for an immediate response. Knology's Business Customer Care department is available 24 hours a day by calling 1-877-Knology.