GENERAL FAQS
How do I contact Knology customer service for questions regarding my monthly statement and services?
Our highly trained Customer Service and Technical Support Representatives are available 24 hours a day, 7 days a week, 365 days a year. For questions regarding your account or services, please call the
number provided for your area.
What is a partial month's charge?
Changes made to your account during the previous month (ex. adding an additional service) will appear on your bill as a prorated charge. The difference between your old and new monthly rate is calculated to begin charging or crediting your account on the day the change was made.
How do I sign up for automatic payment?
Visit our Pay Online section of our website and click on MyKnology, where you can make a one-time payment or sign up for recurring payment.
How do I understand the charges on my bill?
Visit our "How To Read Your Bill" section on the main Customer Support page of our website for an overview and explanation of each charge.
What is MyKnology?
MyKnology allows you to manage your Knology account by setting up automatic payments, whether it's a one-time payment or recurring payment. Plus, Knology Internet users can add/change their email addresses and passwords.
