Our customer support lines are open 24 hours a day, seven days a week, 365 days a year, with trained Internet specialists available. To contact a support representative, simply click here to find the phone number in your area.
Many support issues are easily resolved.
CABLE TV
- Check all cables to ensure they’re tightly fastened and plugged in.
- Make sure your remote control has fresh batteries.
- If your cable converter goes through your VCR or DVD player, make sure the unit is off or is set on the channel that allows the signal to pass to the TV.
INTERNET
- If you’re having a problem with your cable modem, try resetting the modem by unplugging the power cord and plugging it back in.
- If resetting the modem doesn’t get you connected, re-start your computer.
PHONE
- Always check and make sure all connections are tight and secure.
- If your power goes out, portable phones will not work; however traditional phones will if plugged into a live jack.
- When you're not using your portable phone, always make sure it is charging on your base.
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