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Can I keep my number if I switch to Knology's phone service? |
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| Yes. You have the option of keeping your existing number or requesting a new number from Knology. Knology may be able to offer you a better or easier number to remember, or we may even be able to provide you with "vanity" numbers such as XXX-CATS or XXX-HOME. Call your Knology customer service representative for more information. | ||
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Can I keep my current long distance carrier? |
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| Knology supports several of the major long distance carriers. However, you can also request Knology as your long distance provider to receive $0.05 per minute anywhere in the domestic US, anytime of the day or week with no monthly fee. Several other plans are available for you to choose from, based upon your calling needs. | ||
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Will my telephone, internet and cable services be combined on the same invoice? |
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| Yes, your telephone, internet and cable charges will be consolidated on one bill for your convenience. | ||
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What will it cost to sign up for Knology's phone service? |
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| Installation costs vary depending on how many Knology services you order. If you select all three, we'll waive your installation charges. | ||
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Will I still be listed in the white pages of the telephone book? |
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| Yes, by changing to Knology's phone service, you are entitled to retain your white pages listing in your local telephone book, whether you keep your current telephone number or take a new Knology phone number. | ||
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Does Knology offer a calling card service? |
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| Yes, Knology currently offers domestic calling card access at $0.27 per minute with no surcharges or minimums. You can also have international termination access with your Knology calling card. International rates vary based on the country called. | ||
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What is included in the Custom Calling features? |
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| All Custom Calling features are included in our Smart Choice package for one low monthly price. Each feature can be ordered separately, depending on your needs. Features Include: Anonymous Call Rejection, Automatic Callback, Automatic Recall, Call Block, Call Forwarding, Distinctive Ringing, Selective Call Acceptance, Selective Call Forwarding, Selective Call Rejection, Speed Calling and Three-Way Calling. | ||
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What is included in the Advanced Calling features? |
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| The Advanced Calling features are also included in Knology's Smart Choice package. Those features are: Intelli-Ring, Call Waiting with Cancel Call Waiting, Caller ID (number only), Caller ID Deluxe (name and number), Call Waiting Display and Voicemail. | ||
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What is the difference between Intelli-Ring and Distinctive Ring? |
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| Intelli-Ring allows two different telephone numbers to ring on the same line with distinctive ringing tones. Distinctive Ringing allows you to assign a distinctive ring and call-waiting tone to incoming calls from designated telephone numbers. | ||
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What does the Smart Choice package include? |
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| Smart Choice package includes all Custom and Advanced Calling features, except Sim Ring is one low monthy price. | ||
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What is digital telephone service? |
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| Digital telephone service allows clearer and cleaner transmission of the voice signal, delivering higher quality service compared to standard copper wire networks. | ||
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What equipment is required for Knology's phone service at my home? |
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| A network interface device is required and will be installed on the side of your home where your other utility devices are located. Knology does not need to do any wiring or installation inside your home, as long as your home has been pre-wired when it was constructed. | ||
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Business Service Customers
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Will I be listed in the Yellow Pages? How will the listing appear? |
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| Business customers get one free Yellow Page listing (not an ad). The listing appears dependant on the Yellow Page Heading Code of your business. | ||
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Can I keep my current advertisement in the Yellow Pages? |
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| Absolutely. Bellsouth, Verizon, and other yellow page advertising departments handle the Yellow Page ads. | ||
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How much is long distance service? |
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| The best rate is $.05 per minute, plus competitive rates to all international countries. | ||
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Is unlimited long distance available? |
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| Yes, our Limitless plan is available and included unlimited local and domestic long distance for one low monthly price. | ||
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Can I get an 800#? |
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| Yes, toll free service is available for all of your business needs. You may port or convert your existing toll free service to Knology or you may select a new toll free number. It only takes a few days to convert or activate your new number. | ||