HOW TO READ YOUR BILL
We're dedicated to providing you with the best customer service, which includes helping you understand your new bill. Below, you will find a sample bill along with a description of your monthly charges. A summary of all charges can be found on the front page, while itemized details of each charge can be found on the subsequent pages.
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Scan your total charges quickly and easily at a single glance.
| 1. |
Statement Date: Date on which your statement was processed. |
| 2. |
Billing Period: Period for which you are being billed. Services are billed one month in advance. |
| 3. |
Due Date: Date by which your payment must be received. |
| 4. |
Delinquent Date: Date by which payment must be received to avoid late charges. |
| 5. |
Previous Balance: Total charges on previous month's bill. |
| 6. |
Payments and Adjustments: Recent payments and adjustments made to your account. |
| 7. |
Outstanding Balance: Unpaid balance from previous month(s). |
| 8. |
Monthly Service Charges: Total charge for your monthly services, excluding taxes and any other associated fees. |
| 9. |
Fees and Surcharges: Total charge of mandatory fees and surcharges associated with your services. |
| 10. |
Taxes: Total of all applicable taxes. |
| 11. |
Important Messages: Important information regarding your account, promotional offers and special announcements. |
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This portion must be returned with your payment.
| 12. |
Total Amount Due: Total amount due as reflected on this statement. |
| 13. |
Payment Options: Check box for automatic payment options and complete the back form. |
| 14. |
Remit Address: Address to which payment should be sent. |
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Provides a comprehensive breakdown of all charges shown in the Account Summary section.
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Should you have any questions regarding your service or statement, please call our local office. Our friendly, knowledgeable customer service team is available to assist you 24 hours a day, 7 days a week.
Local Knology Offices:
| Augusta, GA |
(706) 364-1000 |
| Charleston, SC |
(843) 225-1000 |
| Columbus, GA |
(706) 221-1000 |
| Huntsville, AL |
(256) 533-5353 |
| Knoxville, TN |
(865) 357-1000 |
| Montgomery, AL |
(334) 356-1000 |
| Panama City, FL |
(850) 215-1000 |
| Pinellas County FL |
(866) 745-3685 |
| Valley, AL |
(706) 645-8630 |
| Globe Telecommunications |
(770) 683-3000 |
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