KnologyPhone, Cable and Internet

Knology: Cable, Phone and High-speed Internet

Customer support


HOW TO READ YOUR BILL

 

We're dedicated to providing you with the best customer service, which includes helping you understand your new bill. Below, you will find a sample bill along with a description of your monthly charges. A summary of all charges can be found on the front page, while itemized details of each charge can be found on the subsequent pages.

 

Scan your total charges quickly and easily at a single glance.

 

  1. Statement Date: Date on which your statement was processed.
  2. Billing Period: Period for which you are being billed. Services are billed one month in advance.
  3. Due Date: Date by which your payment must be received.
  4. Delinquent Date: Date by which payment must be received to avoid late charges.
  5. Previous Balance: Total charges on previous month's bill.
  6. Payments and Adjustments: Recent payments and adjustments made to your account.
  7. Outstanding Balance: Unpaid balance from previous month(s).
  8. Monthly Service Charges: Total charge for your monthly services, excluding taxes and any other associated fees.
  9. Fees and Surcharges: Total charge of mandatory fees and surcharges associated with your services.
10. Taxes: Total of all applicable taxes.
11. Important Messages: Important information regarding your account, promotional offers and special announcements.

 


This portion must be returned with your payment.

 

12. Total Amount Due: Total amount due as reflected on this statement.
13. Payment Options: Check box for automatic payment options and complete the back form.
14. Remit Address: Address to which payment should be sent.



Provides a comprehensive breakdown of all charges shown in the Account Summary section.

 


Should you have any questions regarding your service or statement, please call our local office. Our friendly, knowledgeable customer service team is available to assist you 24 hours a day, 7 days a week.

 

Local Knology Offices:

Augusta, GA (706) 364-1000
Charleston, SC (843) 225-1000
Columbus, GA (706) 221-1000
Huntsville, AL (256) 533-5353
Knoxville, TN (865) 357-1000
Montgomery, AL (334) 356-1000
Panama City, FL (850) 215-1000
Pinellas County FL (866) 745-3685
Valley, AL (706) 645-8630
Globe Telecommunications (770) 683-3000


Click here to view the Understanding Your Monthly Statement Guide in PDF format.